And when the sun breaks...

And on my last day off the sun comes out! How beautiful. I cannot understand how customer service skills still evade some companies. If a repair on a vehicle is estimated to take two hours and it takes 4 times as long as quoted and there was not any complications, it just doesn't make sense. If something is going to take longer than quoted please call and inform the person waiting for the vehicle. Also despite what you may believe when someone leaves you a message asking you to return their call you should return that call. /endrant